Product Accuracy and Quality Checks
We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.
Exchange Policy
Exchange Eligibility
· Domestic Orders Only: Exchanges are applicable only for orders delivered within India.
· Condition: Items must be unused, unwashed, and unworn, and must be returned with all original packaging and tags intact.
· Exclusions: Accessories (such as jewelry, Belts), are non-exchangeable unless received in a defective condition.
· We do not accept exchange requests for minor colour differences or fabric variations due to lighting, photography, or screen differences.
· Time Frame: Exchange requests must be raised within 24–48 hours of delivery.
Exchange Process
· Request Submission: Please contact us within the specified time frame via email or call or watsapp us at +91 9899 666 377.
· Reverse Pickup: Once the exchange request is approved and applicable fees (if any) are paid, our team will arrange a reverse pickup within 1-2 working days.
· Self-Shipping (Optional): If you choose to ship the product yourself, our team will share the return address. Kindly use a reliable courier service and share the AWB number, courier company name, and Proof of Delivery (POD) via email or watsapp. We are not responsible for any loss during transit.
· Quality Inspection & Dispatch: After receiving and inspecting the returned product, we will dispatch the replacement (size/product) within 7–10 working days.
o Only one exchange per order is allowed.
o If the requested size is unavailable, a Credit Note will be issued for the item value.
Refund Policy
· No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
Cancellation Policy
Customer Cancellations
· Prepaid and COD Orders: Orders can be cancelled within 24 hours of placement.
· Request Method: Email us at info@ontobyaanchal.com or call +91 9899666377.
Onto By Aanchal Cancellations
· Reasons: Orders may be cancelled due to unavailability of materials, incorrect product listings, or suspected fraudulent transactions.
· Refunds: For prepaid orders cancelled by Onto By Aanchal, the full amount will be refunded to the original payment method or registered bank account. Customers will be notified via email or watsapp.
